Ukraine, remotely
We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring infrastructures, reporting incidents and creating basic documentation on a shift basis (including graveyard shifts).
Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.
Duties:
Providing 1–3 level technical support services
Monitoring of Infrastructure and Integrations to other systems
Incident and escalation reporting
Reporting status and progress according to the project and company demands
Creating and updating support and maintenance-related documentation
Mandatory skills:
Experience with Linux
Intermediate English level (writing and speaking)
Basic network protocol knowledge
Understanding how the Internet works
Ability to accumulate information and create conclusions
Bonus points for:
Git experience
Grafana and Prometheus experience
Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)
Understanding of containers
Understanding of CI/CD and
Infrastructure as Code principles
We offer:
Remote-first working model (with office in Kremenchuck available)
Accounting support
Tax compensation
Paid sick leaves and vacations
Flexible working schedule
English classes
Health insurance
Sports compensation
Educational budget
Great corporate events
If you got interested, please fill in the form below and join the team of outstanding professionals.
We are looking forward to hearing from you!