You've created an amazing product

Site Reliability Engineering (SRE) is a modern approach to running large-scale, reliable services. SRE implements aspects of software engineering into the IT operations domain to create a balance between reliability and the need for new features. At Corewide, we don’t just stick to the script; we add our own flavor to make SRE services uniquely beneficial for you.
Availability: We’re like your neighborhood watch, ensuring everything’s running smoothly 24/7/365 because we understand the online world doesn’t hit the pause button.
Essential Monitoring & Proactive Observability: Picture us as your digital guardian, always watching, always alert. We keep an eagle eye on infrastructure events and performance metrics, ensuring your users have a seamless experience and detecting potential hiccups before they turn into headaches.
Audit: We believe there’s always room for better. By regularly auditing and analyzing performance metrics, we guide your systems toward perfection, ensuring they’re not just meeting but exceeding expectations.
Managed Backups: Imagine having a safety deposit box for your most precious data. We maintain secure backups to a storage of your choice, providing that peace of mind in the event of any data loss.
Swift Response Time: We’re like firefighters, ready to tackle issues at a moment's notice, understanding that in this digital age, time is of the essence. So, that’s Corewide’s SRE services for you – a unique blend of the classic and the modern, ensuring your systems are not just reliable but also ahead of the curve.

By implementing SRE services at Corewide, your business stands to gain a multitude of benefits. Firstly, we aim to minimize manual operations work, allowing your team to focus on what they do best, thereby driving innovation. Secondly, by increasing system reliability and availability, we ensure optimal user experience, translating to customer satisfaction and potentially higher revenues. Lastly, our emphasis on automation and continuous improvement leads to reduced incident response times and streamlined release processes, significantly reducing the overall costs related to system downtimes.

At Corewide, we define an 'Incident' as an event in the client's systems that is either detected by our advanced Monitoring System, reported directly by the client, or encompasses requests for the SRE team. An 'Urgent Incident', on the other hand, is a situation where the Production Client Systems are substantially inaccessible or unusable, experience a disruption of core functionality, or are explicitly marked as urgent by the client and acknowledged as such by our consultant team. Urgent Incidents are prioritized to ensure rapid response and resolution, maintaining the integrity and functionality of your systems.

At Corewide, when we talk about 'Response Time', we mean how quickly our team gets back to you to let you know we’re on the case after an Incident has popped up. It’s our way to make sure you’re in the loop, and we’re tackling the issue. And the cool part? You get to pick how speedy this is! We offer response times ranging from 10 minutes to 60 minutes, depending on what suits your needs best.

At Corewide, our Service Level Objective (SLO) guarantees uptime ranging from 99.5% to 99.9%, depending on the subscription plan you choose. This represents the percentage of time that Production Client Systems should be available over a one-month reporting period. Our aim is always to exceed these benchmarks and provide you with a seamless experience.

Essential Monitoring focuses on the fundamental metrics of the Client Systems. It primarily keeps an eye on the HTTP/HTTPS endpoint availability, endpoint response time, network availability and checks for the expiration of TLS certificates and domains. On the other hand, Proactive Observability is a more comprehensive approach. While it includes monitoring similar metrics, it goes a step further by extending the Monitoring System with additional metrics and alerts. This advanced level of observability allows us at Corewide to detect potential incidents before they occur. It encompasses monitoring of various parameters like CPU/RAM and Disk usage and speed, Network bandwidth and volume, HTTP/HTTPS connection statistics, Database performance metrics, OS-level processes metrics, and even event logs parsing. In simpler terms, Proactive Observability provides a deeper dive into system performance, aiming to foresee and mitigate issues before they impact the system.